Our community programs are currently closed and we are only seeing clients in-office for essential appointments. Most appointments are being done by phone. This includes medical, therapy, and dietitian appointments, as well as outreach and housing drop ins. If you would like to book an appointment please call 519-539-1111. Follow the prompts for individual extensions or press 0 to speak with a receptionist.

If you are experiencing the following:

  • Severe difficulty breathing (for example, struggling for each breath or speaking in single words)
  • Severe chest pain
  • Having a very hard time waking up from sleep
  • Feeling confused
  • Loss of consciousness

Call 911 or go straight to your nearest emergency department

If you have developed flu like symptoms such as fever, new or worsening cough, difficulty breathing please self-isolate at home and take this online self- assessment here, If you are unable to access this online please call 519 539-1111 and press 0 to take self-assessment with reception.

In order to protect yourself and your loved ones remain at home, stay six feet away from others (physical distancing) and wash your hands frequently!

Health Care Options Over the Christmas Holidays – Be Prepared

Know your healthcare options for the holidays. Have a plan for non-emergency situations.

  1. Make sure that everyone in your family has enough of their medications to last and that medical equipment is in good working condition.
    • This includes inhalers, oxygen, needles, glucose testing equipment, etc.
  2. Get your flu shot
  3. Contact your family health care provider for office hours over the holidays
  4. Find when local after-hours or walk in clinics are open by checking:
  5. Speak to a registered nurse 24/7 at Telehealth Ontario 1-866-797-0000

Non-Emergency Situations

In non-emergency situations, your family doctor or nurse practitioner is your best option. If the office is closed, visit  to search for alternate options near you, including:

  • Walk-in clinics
  • Pharmacies
  • Crisis intervention
  • Telehealth 1-866-797-0000. Available 24/7 for health advice and information from a registered nurse.

When to Go to the Emergency Department

Being prepared could help you avoid a visit to emergency over the holidays, but sometimes there’s things you can’t prepare for.

  • Pains or tightness in the chest
  • Symptoms of stroke
  • Fractured or broken bones
  • Wounds that may need stitches
  • Severe pain
  • Shortness of breath
  • Sudden severe headaches, problems with vision, weakness, numbness and/or tingling in the face, arm or leg, trouble speaking, or dizziness
  • If your child is vomiting, has diarrhea and won’t eat or drink
  • When a baby under six months has a fever over 37.9 degrees C or 100 degrees F
  • When a child over six months has a fever over 38.5 degrees C or 101 degrees F

Download the South West LHIN holiday poster.

Oxford County Community Drug & Alcohol Strategy

Excerpt: “On behalf of the Oxford County Drug and Alcohol Strategy Steering Committee, I am pleased to present the Oxford County Community Drug and Alcohol Strategy. This Strategy is the product of extensive consultation and reflects the contributions and input of a wide range of community stakeholders who brought their insights and expertise to bear on the issue of reducing problematic substance-use and related harms.”


Download full PDF document.

Planning Ahead; Your Health Care Options Over the Holidays

Non-emergency medical assistance.
First call your family doctor, nurse practitioner or their on-call service.
If not available, consider visiting a walk-in clinic or urgent care

Health-related advice from a Registered Nurse 24/7.
Call Telehealth Ontario at 1-866-797-0000.

Serious medical injuries and conditions.
Call 911 or go to an Emergency Department.


Want to find out more?

Visit to find out what’s open including:
● Walk-in clinics

● Crisis intervention assistance

● Pharmacies

● Urgent care centres


Click here to download PDF poster.

Mental Health Week

Mental Health Week

Add your voice in support of mental health and addictions care

Ontarians are raising their voices in support of mental health and addictions care.
Thousands of Ontarians have added their name to a petition calling for mental health and addictions care to receive equal funding to physical care. The petition is part of the Erase the Difference campaign, spearheaded by the Canadian Mental Health Association (CMHA), Ontario Division. It’s been launched in the lead up to the June 7th provincial election.

Mental health and addictions services in Ontario remain chronically underfunded compared to other parts of the health system. Without regular and ongoing investment into the system, people coming forward to seek help can end up languishing while they wait for service.

Ontario currently devotes $3.5 billion of a total $54-billion health budget to mental health and addictions. This means that the mental health and addictions share of the health budget is 6.5 per cent. In 1979, it was 11.3 per cent.

Join thousands of Ontarians in letting provincial candidates know that it’s time to #erasethedifference and fund mental health and addictions care the same as physical health care. Visit and sign the petition.


National Pharmacare

According to comprehensive national research, nearly 1 out of every 4 Canadians says they or someone in their household can’t afford their prescription drugs. Many are splitting pills and skipping doses to make the medicine go further. Many others are not renewing or even filling prescriptions to begin with due to the high costs of medications. Canadians also pay dramatically more for prescription medications than most other industrialized countries and Canada is the only country with a universal healthcare system which does not also include universal access to prescription drugs.

Canada’s Community Health Centres applaud the House of Commons Standing Committee on Health’s formal recommendation for the federal government to implement a single-payer, universal prescription drug plan for Canadians. The recommendation comes in the Committee’s report Pharmacare Now: Prescription Medicine Coverage for all Canadians, tabled yesterday in the House of Commons.

View the CACHC news release.





Ontario Logo

OHIP+ Coming Soon

Starting January 1, 2018, more than 4,400 drug products will be free for anyone age 24 years or younger. You don’t need to enroll – all you need is a health card number and an eligible prescription.

All babies, children and youth age 24 years and under who have OHIP coverage will be automatically covered by OHIP+: Children and Youth Pharmacare.

You do not have to enroll or register to access OHIP+ – coverage is automatic.

Learn more about OHIP+ on the Ministry of Health and Long-Term Care Website.